Refund policy
Returns & Refund Policy — Thoughtful Threads
At Thoughtful Threads, each item is made to order. Because of this, we keep our return policy clear and fair.
Order Changes or Cancellations
Orders may be cancelled or changed within 12 hours of purchase. After production begins, changes cannot be guaranteed.
Non-Defective Returns
Because items are printed to order, we generally do not accept returns for:
- Incorrect size selected
- Change of mind
- Preference of color, fit, or fabric feel
- Ordering multiple sizes to try
Please review sizing charts carefully before purchasing.
Defective, Damaged, or Incorrect Items
We will replace or refund items that arrive:
- Damaged in transit
- Printed incorrectly
- With manufacturing defects
- With significant print adhesion failure
Contact us within 5 days of delivery at info@shopthoughtfulthreads.com and include:
- Order number
- Clear photos of item
- Photo of packaging if damaged
If approved, we will issue a replacement or refund.
Refund Processing
Approved refunds:
- Returned to original payment method
- Processed within 5–10 business days
- Shipping fees are non-refundable unless we made an error
Lost or Stolen Packages
Once marked delivered by the carrier, Thoughtful Threads is not responsible for theft or loss. Contact the carrier first; we’ll assist when possible.
Contact
For return requests or order issues:
info@shopthoughtfulthreads.com